Safety at Nexo and the way we defend you

Belief is constructed over time, earned via motion, and guarded day-after-day.

2026 has been a defining yr for the evolution of the digital property area. With this progress comes larger accountability.

This week’s occasions remind us that the power of our business is measured not solely by how far we’ve come, however by how persistently we defend the individuals who place their belief in us.

For us, safety has been the utmost precedence from day one.  Since our inception in 2018, Nexo has maintained a pristine safety observe report. This report isn't any coincidence. It displays years of deliberate selections, rigorous safeguards, and an unwavering dedication to defending our purchasers. 

In the present day, greater than 10 million folks have chosen Nexo to handle their digital wealth. Behind these numbers are actual folks, their onerous work, their plans, and their ambitions. We don’t take that belief as a right. Right here is how we put our dedication into apply.

Our safety knowledgeable groups monitor exercise across the clock, figuring out uncommon patterns and addressing potential dangers early. We proactively observe, flag, and block suspicious pockets addresses, whereas working carefully with regulation enforcement businesses worldwide. 

Our Anti-Rip-off Engine runs by default in your account. As a part of withdrawal screening, it analyses transaction patterns in actual time and combines behavioural indicators with blockchain intelligence. Relying on the chance it finds, it reveals a warning or pauses the switch for assessment. We replace our detection strategies recurrently as rip-off techniques change.

• Two-factor authentication (2FA). A second issue is required on each login, utilizing an authenticator app, SMS, or e-mail verification. The identical verification is required once more for delicate actions corresponding to withdrawals, deal with e book edits, and safety setting modifications. Authenticator apps are stronger than SMS, which is weak to SIM swap assaults, and switching takes a minute in Safety settings.
• Biometric login with fingerprint or facial recognition on supported units.
• Withdrawal deal with whitelisting. Locks withdrawals to addresses saved in your deal with e book with a configurable Further Safety delay earlier than a newly added deal with can be utilized. 
• Actual-time notifications. You're alerted to logins and withdrawals, so you may spot exercise you don’t acknowledge.
• Private anti-phishing code. When you’ve set it up, it should at all times seem in genuine Nexo emails. Go to this page to discover ways to set it up. 
• The Channel Validator helps you affirm whether or not a web site, account, or contact claiming to be Nexo is actual.

Our multi-layered safety framework integrates superior measures, together with intensive firewall infrastructure, AES 256-bit encryption, real-time alerts, biometric identification, and rigorous third-party audits. 

We additionally adhere to the best business requirements, holding certifications corresponding to ISO/IEC 27001, 27017, and 27018, together with SOC 2 Sort 2 and SOC 3 Sort 2 attestations (accomplished for 3 years in a row) and Cryptocurrency Safety Customary Degree 3 compliance. These requirements consider how controls function over a time period, not at a single second.

Our ISO 27001 certification additionally covers documented threat evaluation, outlined controls, and common inner audits. You may learn extra about our certifications on our security page.

Nexo combines a single, easy-to-use platform with institutional-grade custody companions. 

Property are unfold throughout a number of custodians and held in a mixture of cold and warm storage throughout a number of areas, protected by multi-party computation (MPC), {hardware} safety modules (HSMs), and geographically distributed chilly storage. Spreading property throughout suppliers and storage sorts provides resilience whereas preserving them obtainable if you want them.

Storing digital property is a specialised self-discipline, and custodians exist to satisfy this precise want. Nexo works with top-tier establishments whose core enterprise is holding digital property. That's what makes this mannequin useful for purchasers: their property are held by specialists in custody. 

Fireblocks (International)

Fireblocks is an institutional digital asset infrastructure supplier providing safe pockets, custody know-how, and switch capabilities.

Bakkt (United States)

Bakkt is a publicly listed U.S. digital asset platform, offering buying and selling infrastructure and custody for Nexo’s U.S. purchasers. Our U.S. lineup consists of Versatile and Mounted-term Yield, our alternate capabilities, Crypto-backed Credit score Strains, and the Wealth Membership. 

Tangany (EEA)

Tangany is a Munich-based digital asset custodian, licensed below MiCAR and controlled by BaFin, Germany's Federal Monetary Supervisory Authority. It gives institutional-grade custody to greater than 60 institutional purchasers, with over €3 billion in property below custody. For Nexo purchasers within the EEA, Tangany gives custody and administration of crypto-assets.

Durations of heightened consideration throughout the digital asset business may carry a rise in fraudulent communications and impersonation makes an attempt. A message claiming to come back from a trusted platform could seem convincing, significantly when it creates a way of urgency.

Keep in mind that Nexo won't ever ask on your password or 2FA code, request that you simply authorize a transaction via chat, e-mail, or textual content, or ship you a login hyperlink by way of SMS.

In the event you obtain an unfamiliar message, take a second to confirm its supply via our official channels. Our Shopper Care group is out there 24/7 must you want help.

Over the previous eight years, Nexo and the broader digital asset business have made exceptional progress, navigating challenges which have examined and strengthened our resilience.

We proceed to spend money on our infrastructure, strengthening the techniques, safeguards, and protocols that defend our purchasers as know-how evolves.

The belief our purchasers place in us is our most respected asset. We work to earn and defend it each second of day-after-day.

This dedication has guided Nexo since 2018 and can proceed to form how we transfer ahead.

We thanks for the belief and confidence you proceed to position in us.